Chief Strategy Officer
Workjam
Will Eadie is Chief Strategy Officer at WorkJam, The Complete Frontline Operations Platform. He helps shape WorkJam's frontline product and go-to-market strategy, with a focus on how retailers, manufacturers, distributors, and hospitality operators turn plans made in HCM, WMS, and WFM systems into work that is assigned, executed, and verified on the frontline. Will is a recognized thought leader in frontline operations and workforce management, and he writes and speaks about how connected execution, shift-aware scheduling, and engagement tools lower turnover and raise productivity. He is an expert in frontline communications, productivity, and store operations, and he focuses on how clear communication and simple, well-run processes help store teams do their best work. With more than fifteen years of experience in strategic workforce management, human capital management, and employee engagement, he brings a practitioner's view of what it takes to make frontline operations work. Before joining WorkJam, Will spent ten years at UKG (formerly Kronos), where he led national accounts and retail and hospitality sales.
Monday Jan 11
2:15pm - 3:00pm
Exhibitor Big Ideas Stage 2
Catalyst Brands, the company behind JCPenney, Aéropostale, Brooks Brothers, Lucky Brand and Nautica, is putting AI in the hands of associates across all five brands with WorkJam's AI frontline operations platform, giving them answers in the moment, in the flow of their work. When you're rolling out AI at this scale, every decision matters. Where do you start? How do you set the right guardrails? How do you get thousands of associates to trust it and actually use it? In this session, Catalyst leaders tell the story of how they're doing it, from the first decisions at headquarters to the store floor, what they've learned along the way, and what comes next.
